Terms of Service

1. Acceptance of Terms

By accessing and using ConsultEd's services, website, and engaging with our educational consulting platform, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our website, clients engaging our consultation services, and anyone accessing our educational resources and guidance.

2. About ConsultEd Services

ConsultEd is a specialized European education consulting service helping students secure admission to funded PhD and Master's programs in European public universities. Our comprehensive services include:

Core Consulting Services

• One-on-One Consultation Sessions: Personalized meetings to discuss professional goals and identify suitable programs
• Application Document Preparation: Customized resumes, motivation letters, letters of recommendation, and research proposals
• Visa Application Support: Guidance through visa requirements and application processes
• Application Support: Complete assistance with university application processes
• Scholarship Applications: Help identifying and applying for scholarships and funding opportunities
• Accommodation Support: Assistance finding suitable housing arrangements

Countries and Universities

We provide services for applications to universities in:

• 🇩🇪 Germany - Including technical universities with no tuition fees
• 🇳🇴 Norway - Free education in stunning natural environments
• 🇫🇮 Finland - World-renowned innovation-focused education
• 🇸🇪 Sweden - Progressive education emphasizing independent thinking
• 🇬🇧 United Kingdom - Prestigious universities including Oxford and Cambridge
• 🇮🇹 Italy - Rich cultural heritage with affordable education
• 🇧🇪 Belgium - High-quality European education opportunities

3. User Responsibilities and Conduct

As a user of ConsultEd services, you agree to:

Information Accuracy

• Provide accurate, complete, and truthful information about your academic background
• Update us promptly of any changes in your circumstances
• Ensure all documents and transcripts provided are authentic
• Disclose any previous visa rejections or application issues

Professional Conduct

• Maintain respectful communication with our team and university representatives
• Follow application deadlines and requirements communicated by our team
• Respect intellectual property rights of ConsultEd and third parties
• Use our services only for lawful educational purposes
• Not share login credentials or account access with others

Application Process

• Actively participate in consultation sessions and provide requested information
• Review and approve all application documents before submission
• Meet language proficiency and academic requirements for chosen programs
• Comply with university and visa requirements

4. Service Expectations and Limitations

What We Provide

• Expert guidance based on our team's experience with European universities
• Professional document preparation and review
• Strategic advice on program selection and application timing
• Support throughout the application and visa process
• Access to our network of university contacts and resources

Important Disclaimers

• No Guarantee of Admission: We cannot guarantee acceptance to any university or program
• No Visa Guarantee: Visa approval is at the discretion of respective government authorities
• University Decisions: Final admission decisions rest solely with universities
• Individual Results: Success rates may vary based on individual qualifications and circumstances
• External Factors: Changes in university policies, visa requirements, or political situations are beyond our control

5. Payment Terms and Refund Policy

Payment Terms

• Service fees are determined based on the specific services requested
• Payment schedules will be clearly communicated before service commencement
• Some services may require full payment in advance
• Payment methods and currency will be specified in your service agreement

Refund Policy

• Consultation Services: Refunds available within 48 hours if no consultation has occurred
• Document Preparation: Partial refunds available if work has not commenced
• Application Support: Refund terms depend on stage of application process
• Processing Time: Approved refunds processed within 5-10 business days
• Non-Refundable: University application fees and third-party charges are non-refundable

Special Circumstances

Refund considerations for special circumstances such as:

• Visa rejections due to factors beyond our consultation scope
• Changes in personal circumstances preventing study abroad
• University program cancellations or policy changes
• Medical or emergency situations

6. Intellectual Property Rights

Our Intellectual Property

• All content, methodologies, and resources provided by ConsultEd are protected by intellectual property laws
• Our consultation frameworks, document templates, and strategic approaches are proprietary
• Website content, including text, graphics, logos, and design, are our exclusive property
• Users may not reproduce, distribute, or create derivative works without written permission

Your Content

• You retain rights to your personal documents and information
• You grant us permission to use your information for providing our services
• Success stories and testimonials may be shared with your permission
• Academic achievements may be featured in our promotional materials (with consent)

7. Confidentiality and Data Protection

We maintain strict confidentiality regarding your personal information, academic records, and application details:

Confidentiality Commitments

• Your personal and academic information is kept strictly confidential
• Information is only shared with universities and relevant parties with your explicit consent
• Our team members are bound by confidentiality agreements
• Secure systems are used for storing and transmitting sensitive information

Data Processing

• Data processing complies with applicable privacy laws and regulations
• Information is retained only as long as necessary for service provision
• You have rights to access, correct, and delete your personal information
• Data breaches will be reported in accordance with legal requirements

8. Limitation of Liability

While we strive to provide the highest quality consultation services, our liability is limited as follows:

Service Limitations

• We provide consultation and guidance services, not guarantee of outcomes
• University admission decisions are independent and beyond our control
• Visa processing and approval are handled by government authorities
• Our liability is limited to the amount paid for our services

Excluded Damages

We are not liable for:

• Indirect, consequential, or punitive damages
• Lost opportunities or future earnings
• Travel expenses or accommodation costs
• Emotional distress or inconvenience
• Third-party actions or decisions

Force Majeure

We are not responsible for delays or failures due to:

• Natural disasters or pandemics
• Government policy changes
• University system failures or changes
• Technical issues beyond our control

9. Service Modifications and Termination

Service Changes

• We reserve the right to modify or update our services based on industry developments
• Reasonable notice will be provided for significant service changes
• New services may be added to meet evolving student needs
• Service improvements may be implemented to enhance success rates

Termination Rights

• Either party may terminate services with appropriate notice
• We may terminate services for violations of these terms
• Termination procedures will be handled professionally and fairly
• Outstanding obligations will be addressed according to our agreements

10. Communication and Support

Communication Channels

• Primary communication via email and scheduled consultation sessions
• WhatsApp support for quick queries and updates
• Phone consultations by appointment
• Video conferencing for detailed discussions

Response Times

• Email inquiries: Response within 24-48 hours
• Urgent matters: Same-day response when possible
• Application deadlines: Priority handling
• Technical issues: Prompt resolution efforts

11. Governing Law and Dispute Resolution

Applicable Law

These terms are governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.

Dispute Resolution

• We encourage open communication to resolve any concerns
• Mediation will be attempted before formal legal proceedings
• Indian courts have jurisdiction over any legal disputes
• Good faith efforts will be made to resolve disputes amicably

12. Contact Information

For questions about these Terms of Service, service inquiries, or support:

13. Updates to Terms of Service

We may update these Terms of Service to reflect changes in our services, legal requirements, or business practices:

Notification of Changes

• Updated terms will be posted on our website
• Email notifications for significant changes
• Notice during consultation sessions for material changes
• Reasonable advance notice for changes affecting existing clients

Acceptance of Changes

• Continued use of services constitutes acceptance of updated terms
• Right to discontinue services if you disagree with changes
• Grandfathering of existing agreements where appropriate
• Clear communication of effective dates for changes